Non Emergency Patient Transport Dispatcher

South Central Ambulance Service (SCAS) is seeking motivated and organised individuals to join our Non‑Emergency Patient Transport Service (NEPTS) Contact Centre as a PTS Dispatcher. This is a vital role ensuring our patients are transported safely, punctually and with dignity to their healthcare appointments. You will work in a fast‑paced environment where excellent communication, effective coordination and strong decision‑making skills are essential. As the main point of contact for our NEPTS operational staff, you will help deliver a high‑quality patient experience while supporting the smooth running of our service.

Key Responsibilities

• Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
• Use live mapping and patient transport systems to manage real‑time patient activity and vehicle availability.
• Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
• Respond to changes in patient transport requirements and adjust resources accordingly.
• Support operational staff by providing accurate journey information and resolving issues such as delays or vehicle breakdowns.
• Monitor workloads throughout the shift and ensure crews have all planned work.
• Participate in audits, service improvement initiatives and team meetings.
• Uphold SCAS values and contribute to a positive, supportive Contact Centre culture.

Benefits

• Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200+ stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Training and Development

• Corporate Induction: We will book your Corporate Induction as soon as possible (depending on availability). All new starters need to attend our Corporate Induction in person; this is held over one and a half days from our educational centres based in Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
• Please note – depending on your role additional training may be required following your corporate induction.

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