Prison Support – Welsh Speaking – HMP Berwyn

£29,432

Overview

Prison Support Grade (OSG) at HMP Berwyn, a Welsh speaking prison. The role supports the day‑to‑day running of the facility, carrying out a mix of security, administrative, and operational tasks to keep the prison running smoothly and safely.

Key Responsibilities

• Conduct security and searches at the gate.
• Manage deliveries and supervise visitors.
• Monitor phone calls and CCTV activity.
• Carry out desk duties and physical tasks such as lifting, carrying and escorting vehicles across the prison grounds.
• Work a variety of shifts, including weekend and night shifts, to maintain operational continuity.

Qualifications and Requirements

• Full, valid UK driving licence with the D1 vehicle category (allows driving vehicles with no more than 16 passenger seats, a maximum length of 8 metres, and a trailer up to 750kg).
• Strong communication skills, with ability to communicate confidently in Welsh considered essential.
• Good judgement, common sense and a calm, professional attitude under pressure.
• Team player who can work in a fast‑paced environment.

Benefits

• Annual leave of 25 days on appointment, increasing to 30 days after 10 years of service.
• 9 days of bank, public and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Access to the generous Civil Service pension scheme.
• Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme.

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