Full Time Customer Service Advisor/administrator

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs. FHA04519 Salary:£25,583 (SP5) – £26,824 (SP8) To access the full criteria and to apply online, please click the ‘Apply’ button. The Association Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services, from sheltered housing for the over 55s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs. Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role. A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR A minimum of six months customer service experience, communicating with customers via phone 2. Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook 5. Fluent in both spoken and written English language In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. For further information on employee benefits go to the employee benefits section of our website. Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise….