Plumber Multiskilled

To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHAs objectives of being a leader in providing an excellent maintenance service to NCHAs tenants and external customers in line with NCHAs vision of More Homes, Great Services, Better Lives.

Main responsibilities

• Carry out the design, installation, maintenance, servicing and repair work for the Associations housing stock and external customers in accordance with agreed targets and procedures.
• Service, maintain, repair and fault- find hot and cold water systems and carryout minor heating works such as alterations to gas pipework and connections; ensuring services are compliant with relevant legislation and regulations.
• Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.
• Manage stock/supplies to ensure works are not delayed.
• Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management.
• Use information available to identify customer needs and ensure services are tailored to meet those needs.
• Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.
• Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimizing risk at all times.
• Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team.
• Provide relief cover for colleagues and participate in the standby/call-out rota to cover emergency breakdowns.
• Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.

About the person (criteria used to shortlist applications)

Knowledge

Qualifications:

Unvented hot water system

Skills and experience

• Extensive, demonstrable post qualification experience in the relevant trade
• Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service
• Demonstrable recent experience of undertaking multi-trade works e.g. joinery, plastering, tiling, painting
• Understanding and experience of working to current Health and Safety requirements
• Demonstrable excellent communication skills
• Ability to use computerised data recording equipment

Personal qualities, values and behaviours

• An understanding of the needs of people from diverse social, cultural and racial backgrounds
• Willingness to promote and adhere to the CLEAR values of NCHA

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