Pay Range
EUD TechnicianGloucester (travelling to sites in Gloucestershire 5 days per week)6 Month ContractRate: £200 per day (Inside IR35)
Essential Skills: EUD device support experience, AD, Exchange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)
This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You’ll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.
Responsibilities
- Provide hands‑on support for end‑user devices including desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve hardware and software issues across Windows and mobile platforms.
- Manage device lifecycle activities including upgrades, replacements, and disposals.
- Respond to and resolve incidents and service requests in line with SLAs.
- Maintain accurate asset records and contribute to asset lifecycle planning.
- Support and improve conferencing technologies (e.g., Teams Rooms, AV setups).
- Collaborate with other ICT teams to ensure seamless service delivery.
- Identify opportunities for service improvement and contribute to process enhancements.
- Involvement in ongoing projects.
Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes – preferably to ITIL V4 Foundation standard.
Skills and Experience
- Eligibility for Security Clearance
- 2+ years proven experience in an EUD Engineer role or similar
- Strong knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Office, SharePoint)
- Active Directory and Exchange Management Console
- Good understanding of ITIL‑based processes (incident, change, problem, configuration).
- Excellent communication skills and a strong customer service approach.
- Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Government Administration
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