Assistant Hotel Manager Boutique Hotel | Central London
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.The Rathbone Fitzrovia is continuing an exciting new phase following the hotels refurbishment and repositioning.We are looking for an experienced and highly professional Assistant Hotel Manager to support the day-to-day operation of our 72-bedroom boutique hotel in the heart of Central London.This role is ideally suited to a strong operational hospitality professional who is ready to take the next step in their career following experience within a Rooms Division Manager or senior operational leadership role.We are seeking someone who leads from the front, remains calm under pressure, and understands the importance of maintaining high operational standards while creating a confident, well-organised and guest-focused team environment.The RoleThe Assistant Hotel Manager will support the overall day-to-day operation of the hotel, working closely with all departments to ensure service standards, operational efficiency and guest satisfaction are consistently maintained.This is a highly hands-on operational leadership role with a strong focus on front-of-house and rooms division performance, while also supporting wider hotel operations as required.The successful candidate will be a visible presence within the hotel, leading by example, supporting departmental teams and ensuring the smooth running of the operation across Front of House, Housekeeping, F&B and Reservations.You will work closely with senior management to maintain standards, support team development and contribute to the continued growth and performance of the hotel. Drawing from the operational focus commonly expected within assistant hotel management and rooms division leadership roles in boutique and luxury hotels.Key ResponsibilitiesSupport the day-to-day operation of the hotel ensuring consistently high service standardsLead by example and maintain a visible presence across the operationSupport and oversee front office and rooms division operations including Reception and HousekeepingEnsure a professional, welcoming and well-organised environment for guests and team membersTake ownership of guest experience, resolving issues promptly and professionallySupport departmental managers and teams to maintain operational efficiency and service deliveryAssist with team leadership, coaching, recruitment and staff developmentEnsure hotel procedures, standards and systems are followed effectivelyWork closely with all departments to maintain strong communication and smooth coordination across the hotelSupport rota planning, departmental organisation and daily operational planningMonitor standards throughout the property and identify opportunities for improvementProvide operational cover and hands-on support during busy periods when requiredMaintain a calm and solutions-focused approach within a fast-paced environmentSupport the wider management team in achieving commercial and operational objectivesWhat We Are Looking ForPrevious experience within a Rooms Division Manager, Front Office Manager or senior operational hotel management roleExperience working within a 4 star + hotel environmentA strong operational background with a hands-on leadership styleExcellent understanding of front office operations and guest service deliveryExperience managing and motivating operational teams within a busy hotel environmentA confident and professional leader who leads by exampleExcellent communication and interpersonal skillsStrong organisational skills and attention to detailThe ability to remain composed and solutions-focused under pressureExperience using Opera Cloud PMS is essentialA genuine commitment to maintaining high standards of hospitality and guest experienceAbout YouYou will take pride in running a well-organised hotel operation and supporting your team to deliver exceptional guest experiences.You understand that strong hotel leadership is visible, practical and supportive, and you are comfortable taking responsibility for operational standards while remaining hands-on within the day-to-day running of the hotel. xwzovoh This opportunity would particularly suit someone looking to step forward from a Rooms Division Management background into a broader hotel operations leadership role.Why Join UsIf you are an experienced hospitality professional who values strong standards, teamwork and guest service and are looking for the next step within a growing boutique hotel environment, we would be delighted to hear from you.BenefitsCompetitive SalaryBonus Scheme28 days holiday including bank holidaysMeals on dutyLaundry ServicesDiscounted overnight stays at the Hotel and its sister propertyAccess to our Employee Assistance Line to support Mental Health and WellbeingReferral Scheme Introduce a Star where you can earn up to £300*Applicants must have the legal right to work in the UK….