Technical Account Manager/Customer Success Manager

Join our Customer Experience Team Today’s organisations require a better way to easily manage software across the entire lifecycle. This is delivered by Softcat’s Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.  That’s because we help customers to use technology to succeed, by putting our employees first. Making Cisco adoption seamless, strategic and successful  As a Cisco Technical Success Manager, you will guide customers through their software adoption plans by working closely with Cisco and Softcat teams. You will proactively support existing customers, build strong stakeholder relationships and help drive post sales adoption. The role requires solid knowledge of Cisco software, confidence in technical conversations and some travel to customer and office sites.  As a Cisco Technical Success Manager, you’ll be responsible for:   Working closely with the Cisco Customer Success Manager and act as a specialist overlay to Account Managers, the Specialist team and Cisco Driving renewal and expansion opportunities by supporting strong software adoption across key Cisco accounts Supporting Cisco partnership programmes, audits and customer engagement, including face to face meetings where needed Managing pipelines, maintain accurate CRM data and identify opportunities to pass to Sales and Specialists Contributing to shared team initiatives and proactively seek ways to improve the customer experience  Understanding of Cisco security and networking software to confidently support customers with adoption is desirable Willingness to travel when required to support customers and internal teams We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!  In this role, we can offer the following flexible working patterns:   Hybrid working – 3 days in the office and 2  days working from home   Working flexible hours – flexing the times you start and finish during the day   You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.    If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience….