Credit Control & Invoicing Specialist

Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day.

We’re delighted to offer you an exciting opportunity to join our dynamic team as an Accounts Assistant in our Worthing office.

Responsibilities

• Proactively monitor and manage outstanding payments from tenants and landlords, ensuring timely collections.
• Initiate and oversee recovery processes, collaborating with external agencies when necessary.
• Accurately input and maintain invoices within our financial systems.
• Regularly reconcile accounts to ensure accuracy and resolve discrepancies promptly.
• Generate comprehensive reports on arrears and credit control performance for senior management review.
• Liaise effectively with landlords, tenants, contractors, and other stakeholders to address and resolve payment issues.
• Identify opportunities to enhance credit control procedures and implement effective solutions.

Qualifications

• Previous experience in credit control, finance, or a related field is preferred.
• Excellent verbal and written communication abilities, with a talent for building rapport with stakeholders.
• Strong ability to prioritise tasks and manage a busy workload efficiently.
• Competency in Microsoft Office Suite and familiarity with financial systems.
• A proactive approach with strong problem‑solving capabilities.
• Meticulous attention to detail to ensure accuracy in all tasks.

Benefits

• 28 days holiday
• Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles
• Contributory pension
• Smart spending app giving discounts at over 900 retailers
• Employee Assistance Programme offers free counselling support sessions
• Last‑minute gadgets and appliances with Smart Tech Scheme
• Cycle2Work Scheme to reduce carbon footprint
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• Funding for professional development and qualifications

Equal Opportunity

At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

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