Job Title: Revenues and Benefits Officer
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band C £27,427 – £34,456 per annum
Contract: Permanent
Closing Date: 19th May 2026
Interview Date: 8th June 2026
Unlock your potential in our Revenues and Benefits Team! Are you looking for a rewarding challenge in a fast-paced environment? We have an exciting opportunity to join our high-performing Revenues and Benefits team.
As a Revenues and Benefits Officer, you’ll play a key role in delivering essential services to our community. You’ll initially focus on the administration of Council Tax, with opportunities to develop your expertise in debt recovery and the assessment of Housing Benefit and Council Tax Reduction.
We’re looking for a motivated and enthusiastic individual who thrives in a dynamic setting and is committed to delivering excellent customer service.
What You’ll Need
- Strong communication skills, both written and verbal
- Confidence in dealing with members of the public and businesses
- Excellent organisational and numerical ability
- Strong attention to detail and literacy skills
- The ability to manage a demanding workload and meet deadlines
In this role, you’ll ensure customer records are accurately maintained and processed in line with current legislation, while providing a professional and supportive service.
This is a varied and fast-paced role where no two days are the same. You’ll need to be adaptable, confident interpreting legislation, and comfortable working to performance targets.
You should have experience of working in a team environment but also using your own initiative, which is an essential part of this role.
Hoople offers 26 days annual leave plus Bank Holidays, rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which offers a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability.
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver.
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