Role Overview
The Recoveries team at DWF is looking for a Customer Service Advisor – Collections to join our Leeds office. The role involves supporting customers through a period of financial difficulty and reaching successful recoveries using email, letters and telephone communication.
Responsibilities
- Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
- Handle inbound and outbound calls in a high-volume pre-legal collections environment.
- Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
- Look for opportunities to develop your own knowledge and drive your development by working with senior team members and internal training resources.
Qualifications
Essential
- Excellent written and verbal communication skills
- Previous customer service experience
- Computer literate including proficient use of Microsoft Office
- Ability to prioritise and manage multiple tasks
- Good attention to detail
- Good teamwork skills
Desirable
- Previous experience within collections/debt recovery (not essential)
Benefits
This hybrid role offers flexibility with 3 days in office and 2 days working from home each week.
We are committed to ensuring each member of our team feels valued and duly rewarded. We offer genuine opportunities for progression and development within the team and the wider business.
We are an equal opportunities employer that celebrates diversity and is committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
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