NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Role
Provide an efficient Health Records service to patients, medical and nursing staff by delivering comprehensive clerical and administrative support. Ensure patient appointments for clinics, day cases and inpatient admissions are administered and processed accurately, and that patients’ health records remain confidential, securely stored and available when needed. Support effective clinical care by managing electronic and paper‑based patient records systems, maintaining confidential, accurate, and up‑to‑date information, and by keeping patient demographic and administrative data current.
Work in a fast‑paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.
Please note this is a GGC wide post and may be moved to any location; the initial base is Glasgow Royal Infirmary.
Duration, Location and Working Pattern
- Main location: Glasgow Royal Infirmary
- Permanent contract
- Full‑time (36 hours per week)
- Shift pattern: Tuesday – Friday, 0900‑1730; Saturday, 0900‑1300
Key Responsibilities
- Maintain patient confidentiality at all times in line with GDPR 2018 and Caldicott principles.
- Operate the computerised patient management system (TrakCare), ensuring data is accurate and up‑to‑date, supporting patient care and facilitating national returns.
- Accurately update the electronic tracer system when extracting and filing case records and on delivery and collection of scanning folders.
- Deal with telephone and face‑to‑face enquiries from all staff groups in the NHS, patients, relatives, carers and external agencies, directing and prioritising queries as appropriate.
- Sort and handle internal/external mail and deliveries as appropriate.
- File case records and provide expert assistance in tracking records, maintaining the filing room area to ensure maximum availability and participating in the condensing of multi‑volume case records to assist in quick retrieval of clinical information.
- Collect case records or scanning folders from other areas of the hospital for filing and distribution purposes, where appropriate.
Knowledge, Training, Qualifications and Experience
- National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
- General administration and office experience, or previous clerical experience, desirable.
- Computer literate with good keyboard skills.
- Previous reception experience and good communication skills required.
- Prior experience of using a Patient Management System desirable.
Benefits
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- HMS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
Sponsorship
No Band 2 roles are eligible for sponsorship under the NHS or Scottish routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.
EEO Statement
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We are proud of the diverse workforce we employ and pledge to be a Forces Friendly Employer, recognising military skills, experience and qualifications throughout the recruitment and selection process.
This post may close sooner than the advertised date depending on the level of interest in the post.
#J-18808-Ljbffr…