Company: Mitie Cleaning & Hygiene Services

Apply for the Customer Support Operator

Location: Lurgan

Job Description:

Customer Support Operator

4 on 4 off rotating shift patterns (6am-6pm, 11am-11pm, 6pm-6am)

£13.45 p/h; uplifts apply to unsociable hours worked

A competitive salary
A friendly and supportive team
Training, career development and progression
Overtime opportunities
A great selection of benefits including access to online GP services, share options and discounts, and free on-site parking

Managing high levels of incoming and outgoing telephone calls to both clients and branches
Utilise software to ensure required monitoring and compliance standards are met
Work as part of a monitoring team liaising with different branches nationally
Follow correct procedures for incident reporting and real‑time monitoring
Communicate effectively with team members and others
Carry out work safely and diligently, complying with Health & Safety policies and procedures
Undertake additional duties as required by management
Comply with IS 27001 standards and procedures
Meet individually set KPIs
Stay current with system information, changes and updates

Excellent interpersonal skills, able to work on own initiative and as part of a team
Ability to work in a fast‑paced environment
Ability to manage workload to meet team deadlines
A willingness to learn and develop, showing a high level of commitment and professionalism
Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

Applicants must have a 5‑year checkable history. Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

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Posted: June 1st, 2026