Student Success Tutor – Birmingham

Student Success Tutor (SST)

Location: Birmingham (On‑Site)

Type of Contract: Permanent

Salary: £32,000 Per Annum

Hours: 40 hours per week, with shifts in day, evening, and weekends as required.

Responsibilities

• Provide direct support for assigned students/groups, including student meetings and proactive holistic support.
• Provide indirect support via email, phone and tracking student academic performance with Faculty Manager.
• Collaborate within the faculty and across departments to triage student problems and direct them to specialist services.
• Identify and support students at risk, including outreach before or after class, calling students, and following up on initiatives.
• Assist students with workload management and organisational skills; contribute to faculty monitoring meetings.
• Guide and signpost students toward further support as necessary; follow up with colleagues and students to ensure support is in place.

Qualifications

• Experience working in FE/HE and in academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Bachelor’s degree.
• Effective people, organisational, and conflict management skills.
• Ability to work flexibly across days, evenings, and weekends.

Desirable

• Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
• Excellent communication skills (verbal and written).
• Committed team player capable of working under pressure to tight timelines.
• Proactive outlook to work.

Benefits

• 25 days annual leave, plus 8 public holidays.
• 1 day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme, and more.
• Perks@Work discount platform, wellbeing centre, and more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

Note: This role is not eligible for sponsorship.

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