Department: Student Support
Location: London Greenford Campus (On-Site)
Contract Type: Permanent
Salary: £32,000 Per Annum
About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role
Student Success Tutors (SSTs) provide direct support for assigned students and groups with in‑person and online meetings, coaching, and proactive holistic support. You will also provide indirect support via email and phone and track student academic performance with the Faculty Manager as required. You will collaborate within the faculty and across departments to triage student problems and direct them to specialist services, ensuring a high‑quality student experience throughout their learning journey.
What the Role Involves
- Support students in and outside of the classroom to increase outcomes such as attendance, submission rates, MEQ completion rates, and student satisfaction.
- Maintain a comprehensive knowledge of GBS policies, procedures, academic regulations, and extenuating circumstances.
- Proactively identify and support students at risk, including contacting and following up with them.
- Assist students with workload management and life organisational skills; contribute insights during faculty monitoring meetings and follow up on cases.
- Guide and signpost students toward further support, coordinating with colleagues to ensure relevant resources are in place.
About You
- Experience in further or higher education, including academic coaching.
- Experience in a widening participation environment or as a teaching assistant.
- Bachelor’s degree.
- Strong interpersonal, organisational and conflict‑management skills.
- Flexibility to work days, evenings and weekends as required.
Desirable
- Demonstrated commitment to professionalism and a student‑focused service approach.
- Excellent verbal and written communication skills.
- Team‑player mentality and ability to work under pressure within tight timelines.
- Proactive work attitude.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1 extra day off per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible benefits such as Cycle to Work, workplace nursery, and tech schemes.
- Perks@Work discounts and wellbeing centre access.
- Reward and recognition programme.
- £500 employee referral award.
- Discretionary annual performance bonus.
Please note: This role is not eligible for sponsorship.
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