Clinical Assistant Administrator

Role Summary

The Clinical Assistant Administrator works within the diagnostic imaging team, ensuring smooth operations from patient arrival to departure. The role is primarily patient-facing, with administrative support duties as required.

Responsibilities

• Welcoming patients professionally and coordinating their arrival, scan, and departure.
• Escorting patients to and from the clinical area, explaining procedures, and addressing questions and concerns.
• Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire where applicable.
• Assessing and monitoring the patient’s condition after the procedure and reporting any changes to relevant staff promptly.
• Ensuring patient and customer focus is central to the MRI department’s success by delivering excellent patient care.
• Accurately entering all relevant patient data into the patient management system.
• Managing administrative tasks within the unit, including:
• Dealing with telephone, direct and face‑to‑face enquiries.
• Booking clinically validated appointments on the internal system.
• Ensuring all payments are invoiced promptly and accurately.

Hours

3 x 12‑hour or 4 x 9‑hour shifts on a rota Monday‑Sunday. Shift pattern may vary to support business needs if required.

Qualifications and Skills

• An empathetic and caring approach.
• A passion for delivering the highest level of customer service.
• A good understanding of health and safety and infection control.
• The ability to work independently and as part of a multi‑skilled team.
• Flexibility in working patterns to fulfil site requirements.
• Excellent written and verbal communication skills, with the capability to present information logically and efficiently.
• Strong administration skills and the ability to learn new systems quickly.
• The passion to attend courses to enhance knowledge and skills for the role.

Experience

• Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment following experience in a customer‑focused environment.
• Proficient administration skills, such as experience using Microsoft packages.
• Experience working in a fast‑paced environment.

Additional Criteria

None specified.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

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