Sales Administrator / Customer Service Administrator (AWDO-C14706) in Hounslow)

Job Overview

Sales Administrator / Customer Service Administrator to join a busy manufacturing office supporting sales order processing, customer enquiries, stock control and sales support within a fast-paced team environment.

Salary: £25,000 to £30,000 pro rata + Benefits

Location: Heathrow, West London – Fully Site Based

Job Type: Full-Time, 3 Month Fixed Term Contract (initial)

Working Hours: 39 hours per week, Monday to Thursday 8am to 4:30pm and Friday 8am to 3:30pm

Responsibilities

• Processing Sales Orders: Managing customer orders accurately and preparing orders for dispatch
• Handling Customer Enquiries: Responding to telephone and email enquiries while delivering excellent customer service
• Supporting Sales Administration: Providing administrative support to the wider sales and customer support teams
• Maintaining CRM and Order Systems: Updating customer records, order information and sales administration systems
• Liaising with Suppliers and Hauliers: Coordinating deliveries and supporting smooth logistics operations
• Supporting Stock Control Activities: Assisting with stock monitoring and inventory administration
• Maintaining Price Lists: Ensuring pricing information is updated and accurately recorded
• Completing General Office Administration: Supporting filing, data entry and day-to-day administrative tasks
• Working Collaboratively: Building effective working relationships across internal departments and external customers

Candidate Requirements

• Previous experience in sales administration, customer service administration or office support roles
• Proven experience delivering excellent customer support in a busy office environment
• Experience using CRM systems, sales ordering systems and Microsoft Office applications
• Strong working knowledge of Word, Excel and Outlook
• Excellent verbal and written communication skills
• Highly organised with excellent attention to detail and the ability to multitask
• Able to prioritise tasks effectively and manage workload with minimal supervision
• Comfortable collaborating within a wider team while supporting shared business objectives

Job Ref: AWDO-C14706

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