Renewals Specialist – Education (Outbound / Value-Led Engagement)
Location: Amsterdam or London Zoom Office (minimum 4 days per week in office)
Region: EMEA
Duration: 9 months
At Zoom, we believe renewals are more than a transaction – they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success.
We’re looking for a highly motivated Renewals Specialist to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value‑led conversations.
If you thrive in a high‑activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
What You’ll Do
Drive proactive customer engagement
- Own outbound engagement across a defined Education Book of Business (EMEA)
- Deliver high‑volume daily calling, with clear expectations on minimum connected calls per day
- Build momentum through consistent follow‑ups and structured outreach
Lead value‑based conversations
- Use playbooks and messaging frameworks to guide discussions
- Shift the narrative from price to value, outcomes and ROI
- Understand customer needs and position Zoom Workplace for Education Bundles accordingly
Convert conversations into pipeline
- Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
- Meet minimum conversion targets from connected calls to RMALs
- Ensure every opportunity is clearly defined within Salesforce
Execute with operational excellence
- Maintain high‑quality CRM hygiene in Salesforce (SFDC)
- Submit all leads with complete, actionable notes within SLA
- Track activity, performance and conversion metrics consistently
Collaborate to win
- Partner with Renewal Managers and Account Executives
- Share insights to continuously improve messaging, playbooks and customer approach
What Success Looks Like
- Consistently achieving daily connected call targets
- Strong conversion rates from calls to RMALs
- High‑quality, actionable pipeline creation
- Demonstrating a consultative, value‑first mindset in every interaction
What You Bring
- Confident communicator with a willingness to learn
- Resilient and motivated in a high‑activity, outbound environment
- Coachable, with a positive attitude and openness to feedback
- Organised, with good attention to detail in CRM and admin tasks
- Eager to build skills in consultative, value‑based selling
Requirements
- Fluent English (essential)
- Additional European languages (desirable)
- Experience working across EMEA markets (preferred)
- Based in Amsterdam or London, with minimum 4 days in‑office
- Bachelor’s degree or equivalent experience
- Experience with Salesforce (preferred)
Why Join?
You’ll be part of a team at Zoom that sees renewals differently – not as a contract event, but as a moment to deliver value, strengthen trust and unlock growth.
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