Digital Support Officer
The closing date is 01 June 2026
Lincolnshire Partnership NHS Foundation Trust is currently looking for a Digital Support Officer to join our busy Digital Systems Team within the Digital and Data Services.
This role will give you the chance to be part of the team who look after, develop and maintain the Trust’s business‑critical digital solutions. LPFT is engaged in a programme of work to roll out Office 365 and its associated collaboration tools (PowerApps, SharePoint and Teams). The Digital Support Officer will support staff around the Trust in using these tools and systems.
Your role will include supporting front‑line services in adopting new systems into their BAU process, assisting the Digital Health Team in the deployment of new systems and the associated processes related to the introduction of new systems and software. This will include travelling to LPFT sites throughout the county.
Responding to support requests and delivering training sessions, along with producing guidance to support existing and new systems. You will also troubleshoot and investigate issues, escalating where required and promoting best practice in using our systems.
Main duties of the job
To support the provision of effective systems applications training to all staff ensuring staff are effectively trained to use systems.
To enable staff to gain maximum benefit from information and information technologies and use them to promote effective ways of working.
To deliver systems training and digital learning (which may incorporate a number of different systems) and other IT training to staff according to the schedule of deployment projects.
To be involved in the design and development of suitable training course materials, user guides and course/lesson plans.
To contribute to the development and facilitation of training in response to systems developments and staff requests.
To participate in skills and knowledge transfer within the department, contributing to cross cover arrangements, as required, and overall training department development.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
Job responsibilities
Applicants must have the right to work in the UK – sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
Staff benefits
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- Free eye tests
- Money‑saving options through our salary sacrifice scheme
- Discounts on major high‑street retailers and restaurants
Person Specification
Qualifications
- E.C.D.L. or equivalent
- Good general education (4 GCSE or equivalent including Maths and English)
- N.V.Q. Level 3 Business Administration or equivalent
- Evidence of further training or equivalent experience in the use of IT
- Evidence of ongoing personal development
- Formal Training qualification, such as Certificate in Education & training gained within the last 3 years, or equivalent experience, or be willing to work towards this
Experience
- Experience of working in a health or social care setting / administrative experience
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Good working knowledge of MS Office Applications including Word, Excel, PowerPoint, Outlook, and Windows environment
- Advanced experience of Information systems
- Experience in offering advice and guidance to staff
- Understanding/experience of SharePoint
- Understanding/experience of MS Teams
- Advanced knowledge of Information Systems
Skills
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self‑motivation
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
- Ability to work effectively and build good working relationships with staffAbility to manage time effectively
- Able to recognise limits of self and identify training and development needs
- Ability to take instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lincolnshire Partnership NHS Foundation Trust
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