Customer Service Administrator at TeamJobs
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We’re working with a well-established organisation who are looking for a proactive and customer‑focused Customer Service Administrator to join their fast‑paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.
Base Pay Range
Provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Role
As a Customer Service Administrator, you’ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You’ll communicate via phone, email, and webchat, while keeping records accurate and up to date.
Key Responsibilities
- Accurately process sales orders and ensure deadlines are met
- Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
- Respond to customer emails using a professional tone and correct grammar
- Follow a daily task rota and escalates issues where necessary
- Log customer feedback and issues
- Maintain strong communication with warehouse, marketing, and internal departments
- Upsell relevant products when appropriate
About You
- Previous experience in customer service, sales support, or a busy admin role
- Excellent communication skills — both written and verbal
- Strong ability to prioritise, multitask, and work to deadlines
- Confident, professional telephone manner
- High level of attention to detail
- Proactive, organised, and able to work independently
- Solid IT skills, including Outlook, Excel, and Microsoft Office
- Able to remain calm under pressure in a fast‑paced environment
Benefits
- 25 days holiday plus bank holidays (increasing with service)
- Health & wellbeing allowance
- Staff reward schemes and social events
- Free parking and modern office facilities
- Community/charity involvement opportunities
- Training, development, and ongoing support
- Pension scheme
- Eye care support
- Discounts and additional perks
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