Overview
This role is based in our London office at least 4 days per week.
How You’ll Make An Impact
Seeking a motivated Client Services Associate to support quality campaigns and business growth. Ideal for someone with early experience in digital marketing or account management, thriving in a fast‑paced commercial customer‑focused environment and eager to build expertise in digital advertising, client management, and AdTech strategy.
- Work together win together: Report to the Director of Client Services and collaborate with Product, Creative, Technical, Analytics and Sales departments to align digital strategies with overall business strategy.
- Innovate with purpose: Collaborate with Client Services and Sales to support reporting, billing and program health checks, driving revenue growth and gaining a deep understanding of AdTech and MarTech across Epsilon Business – Retail Media, Digital and Accelerate platforms.
Key Responsibilities
- Client Services Support
- Partner with Commercial Leads to enable client strategies.
- Coordinate cross‑functional teams to keep projects on track.
- Create and maintain project timelines, ensuring key deadlines are met.
- Campaign Delivery & Reporting
- Monitor ongoing campaign activity, flag optimisation opportunities and trends.
- Prepare client reporting on campaign performance and insights.
- Assist with end‑of‑campaign analysis, gathering findings for future actions.
- Maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
- Strategy Enablement & Growth
- Support the team’s work on developing and implementing long‑term, revenue‑generating strategies.
- Track and analyse internal business performance metrics.Stay up to date on digital behaviours, trends and guidelines to provide fresh insights to clients and the team.
- Client & Product Knowledge
- Build strong internal working relationships through clear communication and reliable client support.
- Develop expertise in Epsilon products and services.
- Lead client strategy discussions by sharing observations and insights from campaign performance.
Who You Are
- Analytical with a knack for delving into data and identifying valuable patterns.
- Awareness of digital behaviour, marketing trends and customer journeys.
- Strong organisational skills, juggling multiple tasks and priorities.
- Customer‑first approach, passionate about growth.
- Clear and confident communication, written and verbal.
- Competence in Excel, Word, PowerPoint; familiarity with analytics tools such as Google Analytics.
- 1–2 years of experience in account management, project management or the digital media industry (preferred).
- Self‑starter attitude, eager to learn in a dynamic, fast‑paced environment.
Additional Information
Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We process 400+ billion consumer actions daily using advanced AI and hold many patents for proprietary technology. Epsilon is recognised by Forrester, Adweek and the MRC; our workforce exceeds 9,000 employees worldwide.
Our Pillars
- People centricity – focus on employee well‑being in an environment where colleagues truly care for each other.
- Collaboration – work together, support one another and collectively achieve goals.
- Growth – endless opportunities for learning, development and career advancement.
- Innovation – drive progress through cutting‑edge solutions and forward‑thinking approaches.
- Flexibility – balance between work and personal life, encourage adaptability in problem‑solving.
Our Values
- Act with integrity.
- Work together to win together.
- Innovate with purpose.
- Respect all voices.
- Empower with accountability.
Benefits
Hybrid working opportunities, office located at the Iconic Television Centre, White City.
Competitive compensation, extensive benefits package and endless opportunities to advance your career.
Diversity & Inclusion
Epsilon is committed to an inclusive and diverse workforce and is an equal opportunity employer. We offer reasonable adjustments for candidates throughout the application process.
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