Clerical Officer – St Pauls | Liverpool University Hospitals NHS Foundation Trust

St Paul’s Eye Unit

The role will involve all aspects of administration work within the unit, including call centre and reception duties, registering referrals, booking appointments, and preparing relevant paperwork.

Responsibilities

• Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
• Receive and book patients on arrival in Out‑patients/Primary care.
• Make appointments as requested and liaise with medical staff regarding overbooked clinics.
• Deal with telephone and postal enquiries.
• Ensure clinic booking summaries and clinic proformas are completed accurately and on time.
• Open, sort and redirect mail.
• Enter referral letters into the Hospital Information Support System and book new appointments as required.
• Make up and file new case notes.
• Cancel and re‑book clinic appointments according to given instructions.
• Liaise with the Clerical Team Co‑ordinator regarding missing case notes.
• Maintain an efficient and helpful attitude whilst undertaking the above duties.
• Ensure all Out‑patient discharges are recorded accurately and promptly.
• Record attendances, DNA’s and discharges accurately and timely.
• Follow up appointments for DNA patients.
• Cover/rotate for other Clerical Officers as required.
• Carry out any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.

Qualifications

• Previous experience in an administrative environment, preferably within the NHS.
• Excellent customer care skills and the ability to demonstrate good service provision.
• Strong communication, planning and interpersonal skills.
• Organised and systematic approach to tasks.
• Proficiency in computer literacy.

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