Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. Starting salary is £24,549, with annual pay progression through the Competency Based Framework (CBF), which may increase your pay as your competence grows.
Overview of the role
You will be based in a variety of settings, including Probation Delivery Units (PDU), courts, prisons and other community locations across the region. The role involves supporting probation staff to work with people on probation and ensuring day‑to‑day administrative tasks run efficiently.
Responsibilities
- Ensure all processes run efficiently and systems are maintained properly.
- Collate and prepare probation information for case files.
- Use strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
Settings
- Accredited Programmes, Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
Working Arrangements & Benefits
The MoJ offers hybrid working arrangements where business need allows. Standard full‑time working hours are 37 hours per week, excluding unpaid breaks. HMPPS welcomes part‑time, flexible and job sharing working patterns, where they meet the demands of the role and business needs.
Benefits include:
- Annual leave of 25 days on appointment (increasing to 30 days after five years’ service, plus public holidays). Leave for part‑time and job-share posts will be calculated on a pro‑rata basis.
- Pension: National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
- Training and development opportunities offered by the Ministry of Justice.
- Family friendly policies: reduced hours, job sharing, flexible benefits such as voluntary benefits or retail vouchers.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Equality, Diversity & Eligibility
The Probation Service is committed to providing equal opportunities and meeting civil service nationality and right‑to‑work requirements. You must have the right to work in the UK and in the Civil Service. The role is open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, EU/Swiss/Norway/Isle of Man/Liechtenstein nationals with settled or pre‑settled status, and certain other groups eligible under the EUSS or with suitable leave to remain.
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