Band 3
Main area Emergency Department Grade Band 3 Contract Permanent Hours 16.13 hours per week (Various shifts to be offered on a part time basis) Job ref 153-ME05587-B
Department name 1. UHD – General Recruitment Site Poole Hospital Town Poole Salary £25,760 – £27,476 pa/pro rata Salary period Yearly Closing 11/06/2026 23:59 Interview date 23/06/2026
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
We support Disability Confident and Armed Forces Covenant interview schemes.
Job overview
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff.
If you have good communication skills, work well under pressure, have good clerical and keyboard skills, enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
Main duties of the job
The successful applicant will possess:
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skill
Qualifications
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
- Experience of clerical duties in office / administration environment
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
Knowledge
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
Language requirement
- Able to speak English as necessary to undertake the role
Please note: Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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