SGS has an exciting opportunity at our Filton campus!
I.T Services Support Officer
Role Information
Reference: REQ001398
Location: Filton Campus
FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, Full Time
Working Hours: 37 hours per week
SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Financial Rewards and Benefits
- Opportunity to make a positive impact within the community and on learners’ lives
- Competitive Pension Scheme – Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
- Generous Annual leave entitlement plus the 8 bank holidays – 25 days corporate and support functions, increasing to 30 days after 5 academic years’ service (Full‑Time Equivalent).
- Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
- Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
- Family friendly policies and a proven commitment to supporting flexible working practices
- Access to ‘My Lifestyle’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
- Free Annual Eye test
- All staff members can buy aTOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students’ Union
- Staff have access and are supported to be part of inclusive or sustainable staff networks and communities
- Free car parking at all campuses (Except Queens Road Art School)
- Access to a wide variety of external health and wellbeing resources
- Subsidised onsite catering services including Costa Coffee
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work‑based programmes in a range of subjects – from business to sport, construction to media, GCSE’s and A Levels to Honour Degree level programmes.
Key Tasks and Responsibilities
- 1st / 2nd line support
- To undertake the deployment of hardware and software throughout the college
- To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement.
- To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date.
- To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
- A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices.
Beneficial Skills & Qualifications
- Minimum 1 year’s experience in a PC support Role
- NVQ level 3, A Level or equivalent in I.T. / Maths and English GCSE (Grade A‑D) or equivalent
- Strong working knowledge of Microsoft operating systems and desktop products: Essential
- The ability to analyse and solve problems in a timely fashion
- Team – the enjoyment of working closely in a cooperative effort with others
SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.
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