PCER Progression Support Officer

Salary

£30,333.00 to £32,613.00

Location

Leek Wootton

Employment Type

Permanent, Full Time

Key Responsibilities

• Act as the point of contact with higher education institutions and internal stakeholders for the coordination of review meetings and management of workplace rotations.
• Support delivery of all Student Officer entry programmes by monitoring progression, operational performance, and welfare needs of Student Officers, and share information with relevant partners.
• Plan and facilitate regular tri‑partite and bi‑partite review meetings, gather information from operational parties, and support overall monitoring of progress and performance.
• Foster and develop positive working relationships with participants in reviews, highlighting service improvements and ensuring process informs programme development.
• Collaborate with external and internal stakeholders to support performance reviews and ensure the appropriate support level is provided to Student Officers.
• Identify and highlight progress, performance, or health & wellbeing matters during reviews; coordinate support measures and follow up to implement them.
• Coordinate pastoral support for Student Officers and ensure any required supportive measures are put in place by the Force and the Higher Education Institute.
• Advise workplace coaches on learning and assessment processes, supporting the Manager as required.
• Maintain accurate records of Student Officer progress across all entry methods, in line with agreed practices.
• Review internal system Onefile, run reports, and undertake other duties commensurate with the level of responsibility and grading of the post.

Special Conditions

• Occasional weekend and evening working.
• Casual car user.
• Regular travel throughout Warwickshire.

Qualifications

• Level 3 qualification or above, including Maths and English at GCSE pass level.
• Knowledge and understanding of adult learning, coaching and development of learners within the workplace.
• Awareness of safeguarding considerations when working with new employees.
• Knowledge of relevant policies and procedures (desirable).

Experience

• Experience interacting with other professional bodies or representatives.
• Experience dealing with administrative processes.
• Experience retrieving statistical information.
• Experience working as part of a team in a learning environment.
• Experience working with and providing support for students on initial learning and/or apprenticeship programmes.
• Experience of partnership working, particularly with external awarding organisations or bodies.

Key Skills

• Good oral and written communication skills.
• Ability to work to tight deadlines.
• Ability to deliver customer service within a team environment.
• Ability to enter information accurately using appropriate IT systems.
• Ability to present information clearly and concisely.
• Ability to build effective working relationships with external partners, learners and colleagues at all levels.
• Good IT skills, including a working knowledge of Microsoft Office products.

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