Two posts available – 37.5 hours and 22.5 hours
The Community Services Division aims to deliver the highest standards of care in maternity, sexual health, gynaecology and a range of acute and community children’s services. We deliver over 6,000 babies and carry around 1,500 gynaecological procedures each year. The Trust also has a tertiary level Neonatal Intensive Care Unit, enabling 1 in 4 women across Greater Manchester to receive in‑utero transfer and birth at extreme premature gestation at Bolton.
The 0‑19 Public Health nursing workforce delivers the healthy child programme and supports all children in Bolton aged 0‑19 (25 including SEND). To do this effectively we require clerical and admin support.
The post holder will be responsible for providing efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Community Services Division 0‑19/25 services.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
The post holder will be responsible for preparing and maintaining records, ensuring all IT and paper based systems are updated accordingly, arranging appointments, ordering and maintaining stationary supplies, recording minutes from team meetings, maintaining efficient filing systems, responding to all public and staff enquiries by telephone and face to face, relaying clear, legible messages, typing appointment letters/correspondence on request and providing clerical support for other teams upon request.
- To receive and action incoming referrals for appointments.
- Maintain a filing system, ensuring copies of letters and other documents are filed appropriately.
Maintain appointment systems, ensuring accuracy of detail and patient information.
Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the centre.
To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
- Responsible for gathering information as required relating to clients.
- To maintain and utilise electronic systems to support the service and your role.
Any other duties as deemed appropriate by the Line Manager.
Qualifications
- Good standard of general education, including GCSE English minimum Grade 4 (A to C) or equivalent
- ECDL
Experience
- Understanding of and ability to operate information systems and databases
- Working with confidential and sensitive information
- Following protocols/processes to work within timescales and deadlines
- Trained in the use of LE2.2 computer system
Skills
- Good organisational skills
- Ability to solve problems
Knowledge
- IT Literate
- Data Protection
- Confidentiality
- Child Protection/Safeguarding
- Understanding of 0‑19 Public Health Services
Additional
- Ability to work under pressure
- Ability to work as part of a team or independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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