Service Charge Officer

Salary: £35,224 per year

Location: Hybrid – Peterborough, Boston, Rushden or Milton Keynes

Contract: Permanent, full‑time

Working hours: Monday to Friday 9am – 5.15pm (36.25 hours)

Snapshot of your role

• Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
• Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
• Prepare and distribute leasehold for the elderly, variable, homeownership, and right‑to‑buy accounts in line with tenancy agreements and leases.
• Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
• Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
• Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
• Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.

What We’re Looking For

• AAT qualification.
• Strong knowledge of service charge processes, legislation, and rent and service charge management.
• Experience of service charge budget setting and accounts production.
• Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
• Experience of working collaboratively with operational teams and building effective working relationships.
• Strong problem‑solving skills, financial awareness, and attention to detail.
• Proficiency in Excel and service charge systems.
• A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days
• Life assurance
• Health cash plan
• Generous annual leave
• Career development

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