Debt Support Officer

Contract Details

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Based: North Tyneside

Location: Tyne and Wear

Salary: £24,454 per annum

Application deadline: Friday, May 29, 2026

Job Description

Debt Support Officer – Social Welfare Team, working with Money Advice services.

Benefits

• Salary of £24,454 per annum
• Workplace pension scheme
• Generous leave entitlement starting at 24 days per year (in addition to bank holidays) and rising to 29 days with long service
• Paid Birthday Day off after 12 months service
• Employer Assistance programme with Health Assured offering 24/7 support and legal services
• Career development opportunities within the service with the opportunity to work towards full accreditation to deliver debt advice
• Develop skills through full training
• Work that makes a positive impact
• Town centre location with good transport links
• Positive working environment

Day to Day Responsibilities

• Providing general administrative support to our Money Advisers in the Social Welfare Advice Team
• Acting as the initial point of contact for clients across all relevant channels
• Managing calls from clients, third parties, other local Citizens Advice staff and partner agencies
• Processing information received from clients to contribute to the progress of their case
• Inputting and maintaining client data into internal case management systems
• Using the debt assessment tool to help gather information, including completing a budget, from clients in preparation of their appointment
• Sending appointment reminders, e‑signature requests and SMS to clients
• Collecting information from creditors, local authority and utility companies to support the work of the adviser
• Completion of the Adviser Learning Programme and Money Advice accreditation programme

Requirements

• Customer service skills or experience of working with people in the last 12 months
• Excellent IT skills, experience of Outlook 365 and SharePoint
• Ability to work constructively as part of a team
• Ability to communicate effectively with clients
• Ability to maintain boundaries and keep confidentiality
• Ability to undertake administrative tasks effectively
• Willingness to learn and attend training and supervision
• Well organised and attention to detail
• Experience of working to deadlines in a fast‑paced environment

Essential Skills

You will need a good working knowledge of Outlook 365, Word and Excel, proven strong customer service skills.

Equal Opportunities

North Tyneside Citizens Advice are an equal opportunities employer and are committed to promoting a diverse and inclusive workforce. Applications are welcomed and encouraged from all individuals who believe they fit the essential requirements of the job.

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