Main area Admin Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (9am-5pm Monday-Friday) Job ref 367-LD&F-100295
Employer Hertfordshire Partnership NHS Foundation Trust Employer type NHS Site Saffron Ground Town Stevenage Salary £25,760 – £27,476 Per annum, pro rata Salary period Yearly Closing 07/06/2026 23:59
NHS AfC: Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a ‘completion code’ by email, which will be valid for 6 months and required to submit your application form.
Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.
We are a friendly multidisciplinary team working with adults who have a learning disability, based at Saffron Ground, covering the East and North Hertfordshire Community.
You will work closely alongside another Assistant Administrator and 2 Senior Administrators in the team to offer full administrative support to the clinicians and other members of our large team.
The role is advertised as 37.5 hours a week, 5 days per week 9am-5pm. The role is fully office based.
Main duties of the job
To provide comprehensive and proactive general administrative and clerical support ensuring that all administrative process and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers – everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Detailed job description and main responsibilities
Please see Job Description & Person Specification attached for full details.
This includes details of the main responsibilities of the post.
Person specification
Qualifications
- Maths and English GCSE (Grade C or above), or equivalent.
- NVQ level 2 in Business Administration
- Willingness to complete an apprenticeship
- NVQ Level 3 Business Administration
Previous Experience
- Administration experience in a busy office environment
- Experience working as part of a team
Communication Skills
- Able to communicate effectively in written and verbal English Language
- Good Keyboard and IT skills
- • Able to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties
Analytical Skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Problem solving
Physical Skills
- Good working knowledge of Microsoft Office and patient records
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving), due to the location of the office.
- Touch Typing
Physical effort
- Low level moving and handling certain items, eg: taking delivery of equipment
- Long periods VDU use
Mental Effort
- Articulate, calm, polite and well-motivated, with a positive attitude to customer care
- Maintain good level of concentration despite frequent interruptions.
- Due to the client group having some challenging behaviour, you may be exposed to challenging conversations.
- Work pattern can be unpredictable. Concentration for e.g. preparing notes, filing, taking, and accessing patient details, answering queries, processing data and records.
Emotional Effort
- You may be required to manage distressed or emotionally-charged clients over the phone.
- Indirect exposure to distressing circumstances by typing letters and reports.
Other
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Willingness to cover in other geographical locations
- Flexible attitude and approach to work
- Knowledge of PARIS and/or Liquid Logic
- Knowledge of NHS ordering systems
About us
HPFT supports people with mental ill health, learning disabilities and autism across Hertfordshire, Buckinghamshire, Norfolk and Essex. We employ around 4,500 people who deliver these services within the community and in inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services and medium and low secure learning disabilities services. We have operated as a NHS Foundation Trust since our authorisation in August 2007.
If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.
Additional Information
HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.
The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.
Infection Control
All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles
AI Usage Guidance
While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have tailored your application before submitting it.
For further information, please refer to the Trust’s guidance on AI usage document which can be found below.
Visa, Immigration and Sponsorship
As a Trust we will offer sponsorship to roles which require professional registration, unfortunately, if you apply for a role that is outside of that your application will not be considered for the role. If you hold a different visa type, you must have a minimum of 2 years on your current visa to be considered for a role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly.
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