Main area Admin Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (9am-5pm Monday-Friday) Job ref 367-LD&F-100295
Employer Hertfordshire Partnership NHS Foundation Trust Employer type NHS Site Saffron Ground Town Stevenage Salary £25,760 – £27,476 Per annum, pro rata Salary period Yearly Closing 07/06/2026 23:59
NHS AfC: Band 3
We are a friendly multidisciplinary team working with adults who have a learning disability at Saffron Ground, covering the East and North Hertfordshire Community.
You will work closely alongside another Assistant Administrator and two Senior Administrators to offer full administrative support to clinicians and other members of the large team.
The role is advertised as 37.5 hours a week, 5 days per week 9am-5pm. The role is fully office based.
Main duties of the job
To provide comprehensive and proactive general administrative and clerical support ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness.
Qualifications
- Maths and English GCSE (Grade C or above), or equivalent.
- NVQ level 2 in Business Administration
- Willingness to complete an apprenticeship
- NVQ Level 3 Business Administration
Previous Experience
- Administration experience in a busy office environment
- Experience working as part of a team
Communication Skills
- Able to communicate effectively in written and verbal English Language
- Good Keyboard and IT skills
- Able to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties
Analytical Skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Problem solving
Physical Skills
- Good working knowledge of Microsoft Office and patient records
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
- Touch Typing
Physical effort
- Low level moving and handling certain items, eg: taking delivery of equipment
- Long periods VDU use
Mental Effort
- Articulate, calm, polite and well‑motivated, with a positive attitude to customer care
- Maintain good level of concentration despite frequent interruptions.
- Due to the client group having some challenging behaviour, you may be exposed to challenging conversations.
- Work pattern can be unpredictable. Concentration for e.g. preparing notes, filing, taking, and accessing patient details, answering queries, processing data and records.
Emotional Effort
- You may be required to manage distressed or emotionally‑charged clients over the phone.
- Indirect exposure to distressing circumstances by typing letters and reports.
Other
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Willingness to cover in other geographical locations
- Flexible attitude and approach to work
- Knowledge of PARIS and/or Liquid Logic
- Knowledge of NHS ordering systems
Infection Control
All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles.
Visa, Immigration and Sponsorship
We do not offer sponsorship for this role.
Application numbers
This vacancy may close early if we receive a high number of applications. Please complete and submit your application promptly.
Additional Information
HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.
Flexibility and Work Life Balance
The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part‑time or under flexible working arrangements.
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