We are seeking an exceptional Reception Supervisor to join our opening team at The St. Regis London. This role supports the Front Office leadership team in overseeing daily Reception operations, ensuring a flawless arrival and departure experience while delivering personalized, anticipatory service.
Key Responsibilities
- Ensure an elegant and efficient check‑in and check‑out experience for all guests.
- Oversee daily Reception operations, support the team with complex payment issues, room allocations, and guest inquiries.
- Process and verify all payment types, ensuring accuracy in billing and account set‑up.
- Lead by example, inspiring a culture of excellence, professionalism, and collaboration within the Reception team.
- Handle guest concerns promptly and thoughtfully, ensuring issues are resolved to the highest standard.
- Coordinate closely with Housekeeping to track room readiness and manage exceptional requests.
- Support the management team with staff scheduling, training, coaching, and performance conversations.
- Maintain compliance with all St. Regis brand standards, policies, and procedures.
- Review and maintain detailed shift logs, ensuring clear handovers and continuity of service.
- Uphold the highest standards of guest confidentiality, safety, and operational integrity.
Core Competencies
- Previous experience in front office or guest‑facing hotel operations, ideally within a luxury environment.
- Strong interpersonal and leadership skills, with the ability to support, guide, and develop colleagues.
- A dedication to delivering personalized, anticipatory, and refined guest service.
- Excellent organizational and problem‑solving abilities.
- Strong understanding of Front Office systems, processes, and financial procedures.
Financial Rewards
- Competitive salary designed to recognize excellence.
- Workplace pension.
- Company sick pay.
- Additional holiday allowance.
- Access to BenefitHub’s exclusive retail, wellness, and travel privileges.
- Friends & Family preferred rates at Marriott hotels worldwide.
Career Development
- Clear pathway for internal promotions and transfers.
- Cross‑department training to refine your craft and broaden your expertise.
- Expert‑led development programs.
- Continuous learning through structured programs.
- Premium e‑learning platform access.
- Be part of an exclusive pre‑opening experience shaping the future of the property.
Wellbeing Support
- Employee Assistance Programme.
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties.
- Year‑round wellbeing initiatives and wellness activities.
Recognition & Appreciation
- Award programs celebrating exceptional performance.
- The Astor Awards.
- Distinctive Moments celebration.
- Long‑service awards.
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements.
- Vibrant social calendar with team events and engagement activities.
- Terms and Conditions Apply.
At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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