Debt Advice Tech & Quality Support Officer

Citizens Advice BANES in Grantham is seeking a Technical Support Officer to provide debt advice support to caseworkers focusing on energy debt. You will deliver technical guidance, conduct file reviews, and ensure high-quality support for clients dealing with debt issues.

This role involves identifying training needs for caseworkers and developing processes to improve advice quality. Full training will be provided, and the organization supports Disability Confident initiatives.

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