Leasehold Income & Service Charge Officer – Temporary

Overview

Leasehold Income & Service Charge Officer – Temporary role at Abri Group. The role is an 18 month fixed term contract, full-time, based at our Eastleigh office.

Responsibilities

• You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.
• You will also scrutinise service charge estimates and actuals by liaising with the Finance and Homeowner Services Officers to deliver accurate rechargeable charges.
• You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.

Requirements / Qualifications

• Demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, OpenHousing and Ebis.
• Great communication skills with both colleagues and our customers, as are your organisational skills.
• You’ll feel comfortable in approaching your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Non-profit Organizations

Note: This description excludes boilerplate prompts and sign-in prompts from the original listing and focuses on role responsibilities, requirements and employment details.

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