Case Administrator

Mainly remote – with occasional office attendance

Fixed term contract until the end of April 2027

Monday to Friday – 36.25hrs

£33,237pa

Our client, an organisation based in Lutterworth, are seeking a highly skilled administrator who has worked within a Professional Conduct department previously. The successful candidate will be supporting in the timely, effective and lawful processing of complaints – please only apply if you have relevant experience.

Key responsibilities of a Case Processor

• Providing administrative support to agreed standards and deadlines and in particular with regard to complaints from initial panel stages to the hearing and post hearing stages
• Communicating both verbally and in writing with parties to a complaint to keep them informed of the progress of the case
• Managing and owning a portfolio of cases
• Assisting in the arrangement, facilitation, support and servicing of panel meetings

The minimum requirements of a Case Processor

• Proven experiences as a case worker or similar
• Experience working in a fast paced and demanding role overseeing a high volume of caseloads
• Knowledge of the Professional Conduct Procedures and Ethical Frameworks
• Excellent communication and listening skills, proactive and enthusiastic
• Can maintain relationships with people at all levels
• Excellent planning and organisational skills
• Experience with word, excel, outlook, databases etc
• Good interpersonal skills

Benefits of working as a Case Processor

• Company pension
• Flexible working
• Remote / hybrid working
• 25 days annual leave + bank hols
• 15 different types of leave
• Corporate yoga service
• Free parking
• Health cash plan

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