Deputy General Manager

Company: The Ideal Collection
Apply for the Deputy General Manager
Location: Southampton
Job Description:

Help us lead the heart of our community

To reach our ambitions and truly earn our place in the hearts of our neighbours, we’re looking for aDeputy Manager (training toward General Manager) who leads with heart, purpose, and operational brilliance.

At our core, we are a values-driven business. You won’t just “run the floor”; you will be a guardian of our values, putting people first and ensuring we deliver “WOW” during every service.

What success looks like here:

  • Operational Excellence: You are the heartbeat of the shift. You ensure every guest and team member has a seamless, positive experience, setting the pace for the entire venue.
  • Courageous Partnership: As the GM’s right hand, you take ownership of the business as if it were your own. You have the integrity to do the right thing and the drive to keep standards high, even when the pressure is on.
  • Team Champion: You are a natural mentor. By speaking to your team on a human level, you help them grow, ensuring everyone feels confident, supported, and clear on what success looks like.
  • Resourceful & Conscious: You understand the “why” behind the numbers. You help drive financial success through smart operations, while never losing sight of our mission to support the local environment and our planet.
  • Mindful & Balanced: You know that a great shift starts with a healthy mindset. You take responsibility for your own well-being and look out for your teammates, ensuring the energy in the building stays positive and sustainable.
  • Positive Connector: You make the workplace a happy, fulfilling place to be. You celebrate the unique strengths of your team, building a culture where everyone feels they truly belong.

Why you’ll love it here:

We are a human-led business, completely devoid of corporate fluff. We want to do the right thing by you.

  • Fair Pay & Transparent Tips: Competitive salary plus an equal share of all tips, distributed through TIPJAR weekly.
  • Real Food & Local Perks: No “soggy sandwiches”—we provide fresh meals using the same local produce we serve our guests. Plus, friends and family discounts across our 5 venues.
  • Your Well-being First: Access to the Hospitality Rewards App, providing a private GP, Mental Health support (EAP), and shopping discounts.
  • Growth & Adventure: 28 days holiday (increasing with service), amazing supplier trips, and a clear, supported pathway to becoming a General Manager.
  • A Place to Belong: Free parking, epic staff parties, and a team of “really quite lovely” people who genuinely care.

Ready to lead with us?

If you are a courageous, energetic, and positive leader with a strong hospitality background and a desire to step up, we would love to hear from you.

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Posted: June 1st, 2026