Job Summary
End Date: Friday 13 March 2026
Salary Range: £26,200 – £26,200
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: A part‑time branch‑based opportunity working 30 hours per week.
Position Details
Job Title: Customer Support
Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
Hours: 30 hours a week, including Saturdays.
Working Pattern: Part‑time.
Salary: £22,460, increasing to £23,100 after 6 months.
We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview
You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework
New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instill confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle‑adapted benefits
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement
Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Additional Information
Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
Required Languages: English
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