Administrative Support – Stourport Medical Centre
NOTE: We are not able to offer visa sponsorship for this role.
We are looking for a highly organised and motivated person to join our dedicated Administration Team at our busy GP surgery.
This is an excellent opportunity for someone who enjoys a varied and fast-paced role and takes pride in ensuring work is completed accurately and efficiently. The successful candidate will play a vital role in supporting the smooth day-to-day running of the practice and helping to ensure our patients receive safe, efficient, and well-coordinated care.
Employee Benefits
We value our team and invest in their well-being, professional growth, and job satisfaction. Our benefits package includes:
Generous Annual Leave – 5 weeks of holiday plus bank holidays from the start.
NHS Pension Scheme – Access to the NHS defined benefit pension scheme.
Career Progression & Training – We support your development through paid sponsorship’s, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.
Cycle to Work Scheme – Tax-efficient bike scheme.
Paid Maternity & Paternity Leave – Enhanced parental leave after 24 months service.
Team Events & Christmas Parties – We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Main duties of the job
Our Administration Team works tirelessly behind the scenes to manage a wide range of essential tasks that support both our clinical and non-clinical teams. No two days are the same, and the role offers a broad variety of responsibilities, including:
- Medical records management
- Supporting gynaecology-related workflows
- Notifications of births and deaths
- Processing medical reports
- Managing a vast amount of incoming surgery emails
- Patient registrations
- Document scanning and coding
- General clinical and non-clinical administrative duties
Job summary
NOTE: We are not able to offer visa sponsorship for this role.
We are looking for a highly organised and motivated person to join our dedicated Administration Team at our busy GP surgery.
This is an excellent opportunity for someone who enjoys a varied and fast-paced role and takes pride in ensuring work is completed accurately and efficiently. The successful candidate will play a vital role in supporting the smooth day-to-day running of the practice and helping to ensure our patients receive safe, efficient, and well-coordinated care.
Employee Benefits
We value our team and invest in their well-being, professional growth, and job satisfaction. Our benefits package includes:
Generous Annual Leave – 5 weeks of holiday plus bank holidays from the start.
NHS Pension Scheme – Access to the NHS defined benefit pension scheme.
Career Progression & Training – We support your development through paid sponsorship’s, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.
Cycle to Work Scheme – Tax-efficient bike scheme.
Paid Maternity & Paternity Leave – Enhanced parental leave after 24 months service.
Team Events & Christmas Parties – We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Main duties of the job
Our Administration Team works tirelessly behind the scenes to manage a wide range of essential tasks that support both our clinical and non-clinical teams. No two days are the same, and the role offers a broad variety of responsibilities, including:
- Medical records management
- Processing blood test queries
- Supporting gynaecology-related workflows
- Notifications of births and deaths
- Processing medical reports
- Managing a vast amount of incoming surgery emails
- Patient registrations
- Document scanning and coding
- Supporting care home patients
- General clinical and non-clinical administrative duties
This is a busy role where you will often be managing multiple priorities and working to tight deadlines. Accuracy, confidentiality, and attention to detail are essential.
About us
Wyre Forest Health Partnership (WFHP)www.wyreforesthealthpartnership.co.uk
Wyre Forest Health Partnership is a thriving, forward-thinking organisation, delivering high-quality and innovative patient care at scale. Our valuescare, commitment, and integrityare at the heart of everything we do.
Established in December 2014, WFHP operates as a single partnership across five GP surgeries and medical centres. We provide care for approximately 73,000 patients and support a dedicated team of around 250 healthcare professionals, including 60 GPs. Our scale and integrated structure allow us to offer resilient, modern primary care with robust clinical and operational support.
We are committed to continuous improvement, constantly evolving to enhance the patient experience and streamline our services.
Sustainability is also a key priority. In line with the NHSs goal of achieving net zero greenhouse gas emissions, WFHP is actively working to reduce our environmental impact. We encourage every new team member to support this mission by embedding sustainable practices into their daily work.
Learn more at www.wyreforesthealthpartnership.co.uk.
Job description
Job responsibilities
Join our dynamic team and play a vital role in ensuring the smooth operation of our practice. This position is ideal for someone who enjoys problem-solving, working in a team, and delivering excellent service in a fast-paced healthcare environment.
- Managing and maintaining accurate patient medical records, ensuring all information is updated, filed, and handled confidentially in line with NHS and practice policies.
- Processing blood test queries and pathology-related tasks, including reviewing workflow requests, liaising with clinicians, and ensuring timely follow-up actions are completed.
- Supporting gynaecology-related administrative workflows, including referrals, recalls, screening programmes, appointment coordination, and follow-up correspondence.
- Handling notifications of births and deaths with sensitivity and accuracy, ensuring patient records and associated systems are updated appropriately.
- Processing medical reports, insurance forms, SAR requests, and other medico-legal documentation within agreed timescales and confidentiality standards.
- Managing a high volume of incoming surgery emails, prioritising urgent requests, directing correspondence to the appropriate teams, and ensuring efficient communication across the practice.
- Processing patient registrations, deductions, and record transfers, ensuring demographic information is accurate and registrations are completed in line with NHS procedures.
- Scanning, uploading, and coding clinical documents onto patient records accurately and efficiently using the clinical system.
- Providing administrative support for care home patients, including coordinating documentation, communication, and clinical workflows with care homes and external healthcare providers.
- Undertaking a wide range of general clinical and non-clinical administrative duties to support the smooth and effective day-to-day running of the practice.
Person Specification
Right to work in the UK
Essential
- Right to work in the UK
Skills
Essential
- Previous experience working within a GP surgery, primary care, or healthcare setting.
- Hands-on experience using EMIS patient records system and healthcare software.
- Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
Desirable
- In-depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
- Demonstrated ability to work efficiently within a team while also working independently when required.
Qualifications
Essential
- Educated to GCSE level (or equivalent), including strong grades in Maths and English.
- Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.
Desirable
- Degree in a relevant field OR equivalent professional experience in an administrative or healthcare setting.
- IT-related qualification or certification
Experience
Essential
- Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
- Ability to work in a highly organized, methodical, and detail-oriented manner, ensuring accuracy in all tasks.
- Previous experience in a receptionist, administrative, or customer service role, ideally within a fast-paced environment.
Desirable
- Previous experience working within a GP surgery, primary care, or healthcare setting.
- Hands-on experience using EMIS patient records system and healthcare software.
- Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wyre Forest Health Partnership
Address
Stourport Medical Centre
Dunley Road
Stourport-on-severn
Worcestershire
DY130AA
United Kingdom
Employer’s website
https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)
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