Maternity Clerical Officer

Working pattern

6‑hour shifts, rota over 7 days inclusive of all bank holidays.

Main duties of the job

The post holder will provide a high quality clerical service to the Maternity reception, facilitating and enhancing the availability of patient information to the Clinical and Administration Team.

Job responsibilities

• Provide efficient and friendly service to patients, visitors and colleagues, handling enquiries promptly.
• Enter patient details onto Careflow accurately and in a timely manner.
• Assist nursing and midwifery staff to achieve the highest possible standard of patient care.
• Maintain confidentiality of patient information.
• Provide service at reception or by telephone.
• Liaise with unit staff and hospital security to ensure the safety of mothers and babies.
• Liaise with wards regarding admissions, transfers and discharges; prepare documentation and enter data onto Careflow.
• Coordinate and distribute discharges to appropriate health care professionals.
• Coordinate and track patient notes (requesting, locating, tracking on Filefast, notes transfer/return, orphan filing).

Qualifications and Experience

• Previous clerical experience with strong data entry skills.
• Excellent communication/interpersonal skills and a courteous telephone manner.
• Proficiency in IT, Microsoft Office, Windows and keyboard skills.
• Experience using Careflow.
• Experience working in a reception within a healthcare or acute hospital setting.
• Ability to maintain accurate documentation and a comprehensive filing system.
• Ability to work as part of a team and take initiative.

Skills

• IT and keyboard skills with a working knowledge of Microsoft Office and Windows.
• Good interpersonal skills with professionals and the public.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission will be made to the Disclosure and Barring Service to check for any previous convictions.

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