The Broadway Surgery is looking for an enthusiastic addition to join our reception team following a long-standing employee moving onto pastures new. The location for this post will be The Broadway Surgery. The successful applicant will be highly efficient and organised with excellent computer and communication skills, both oral and written. You will require good interpersonal skills and flexibility to tackle the different scenarios which may arise. Keyboard/computer skills essential. Applicants must have a flexible approach to working and be prepared to work additional hours, as and when required, to help cover periods of staff shortage. Previous NHS experience is essential. No weekend or bank holiday working. First 3 months are on probation followed by a 1 year contract. If both parties are happy then this contract will be renewed every year.
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the Practice appointments system
Processing face to face and telephone requests for appointments, visits, and telephone consultations and ensuring calls are dealt with in the appropriate manner
Effective care navigation of patient enquiries, being able to appropriately signpost patients to the most appropriate clinician or service and identifying which patients need a GP appointment, nurse appointment, and which can be dealt with administratively
Actioning emails from doctors, nurses or other members of the team and tasks on the clinical system
Taking messages and passing on information to the relevant person in a timely manner
Monitoring the flow of patients through the waiting room
Dealing with prescription requests and queries in accordance with Practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
Using AccuRX texting system to send links and messages to patients as per practice protocols.
Proactively using prompts to engage patients in conversation to book health needs such as smear test due, baby immunisations.
Deal with samples in the appropriate way
Taking payment for and recording of non-NHS work
Keeping the reception area and waiting area free from obstructions and clutter.
Person Specification
Qualifications
- Experience of dealing with the general public
- Ability to effectively communicate
- You must be able to pass a DBS check and be fully vaccinated according to NHS guidelines
- NHS experience, preferably in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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