Department Manager

About the Role

Ralph Lauren’s Flagship Bicester store has an exciting opportunity for an experienced retail manager to join the Ralph Lauren family on the Womenswear team.

Embrace & demonstrate the Ralph Lauren philosophy, whilst coaching and developing a team to deliver exceptional customer service, performance & profitability with a customer first culture.

Responsibilities

• Support and coach a team to deliver excellence in customer service whilst maximizing sales opportunities
• Maintain the Brand Presentation guidelines to further enhance the customer experience
• Ensure all customers receive a welcoming environment and positive lasting impression of RL
• Achieve sales and profitability through key performance indicators
• Energise and engage teams to maximise performance using service metrics
• Coach and support the team to create a customer first culture within all store activities
• Recognise and reward great service and performance
• Understand and support budgetary requirements to increase performance
• Lead by example by adhering to and managing your team’s brand dress and grooming standards

Qualifications

• Minimum 3 full strategic performance cycles of professional experience managing teams within a retail environment
• High customer and people service orientation – motivational and supportive to develop and demonstrate leadership skills
• Good social and communication skills
• Understanding of delivering performance against KPIs

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