Highway Support Officer

An exciting opportunity has arisen for an experienced Highway Technical Support Officer to join a busy client in the North West.

Responsibilities

• Provide technical and administrative support within transport and infrastructure service teams.
• Deliver advice and guidance to members of the public, customers, councillors, and stakeholders on highways and transport related matters.
• Maintain and update accurate technical data across highways, traffic management, asset management, and adoption systems.
• Support the management of customer enquiries and correspondence within agreed service timescales using CRM systems.
• Assist with the preparation, tracking, and monitoring of works orders and related documentation.
• Support budget monitoring processes and management reporting requirements.
• Help produce management information and performance reports to support service delivery.
• Liaise with internal departments, contractors, and third parties involved in highway and transportation activities.
• Ensure accurate record keeping and compliance with organisational procedures and processes.
• Provide flexible support across wider transport and environmental service functions as required.

Qualifications

• Previous experience within highways, transport, infrastructure, or technical support environments desirable.
• Strong administrative and organisational skills.
• Experience using CRM systems, databases, or asset management systems.
• Good communication skills with the ability to deal confidently with the public and stakeholders.
• Ability to manage workloads, prioritise tasks, and meet deadlines.
• Competent in Microsoft Office and data management systems.

For a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed).

By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third‑party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent, please email.

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