ABS Operations Director | Top 50 Firm | London
Are you an experienced operational leader looking for a high-impact internal role within a progressive, purpose-driven environment? Do you thrive on driving strategic alignment, operational excellence, and continuous process improvement across multi-disciplinary professional services teams? If so, this unique opportunity to lead and future-proof the Accounts & Business Services function at a highly respected accountancy and advisory business could be your next definitive career move.
This Top 50 Firm is a modern, forward-thinking business that successfully balances profit with positive impact. Boasting a rich heritage, the firm supports a highly diverse client base ranging from ambitious entrepreneurs and high-net-worth individuals to owner-managed businesses and multinational groups. Operating from modern offices in London, they foster an inclusive, high-performance culture rooted in collaboration, innovation, and integrity.
As an ABS Operations Director you will:
- Align the ABS team structure, capacity, and operating model with overall strategic goals, ensuring seamless collaboration across service lines and internal departments.
- Drive continuous improvement and innovation across workflows, systems, and delivery models to optimise operating margins and elevate the client experience.
- Oversee forecasting, capacity utilisation, and pricing insights to ensure client work is delivered profitably, sustainably, and at scale.
- Establish, embed, and review robust quality controls and risk management frameworks to safeguard technical accuracy and strict compliance with professional standards.
- Partner with the People and Culture team to spearhead performance management, succession planning, and the leadership development of Pod Leaders and future talent.
As the successful candidate you will:
- Demonstrate significant senior operational leadership experience within a professional services or regulated environment, ideally overseeing an accounting, outsourcing, or multi-service function.
- Possess a proven track record of managing large, multi-disciplinary teams, with an ability to successfully design and embed scalable processes that support commercial growth.
- Exhibit strong commercial acumen with direct experience managing budgets, boosting department profitability, and translating high-level strategy into practical operational delivery.
- Hold exceptional stakeholder management and influencing skills, allowing you to partner effectively with Partners and senior leadership to drive cross-departmental accountability.
- Note that a professional accountancy qualification is not required for this position; candidates with stellar operational transformation expertise from across professional services are highly encouraged to apply.
What You’ll Receive
- 28 days annual leave
- Hybrid working pattern
- Core working hours of 10am–4pm
- Private medical insurance
- Season ticket loan
- Group life assurance
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