Mortgage Care Specialist – Complex Enquiries & Support

Barclays Bank UK PLC is seeking a dedicated Customer Service Representative in Sunderland focused on providing exceptional service. The role includes handling complex customer needs through various channels and supporting their mortgage journey.

Candidates should have experience in a regulated environment, excellent communication skills, and ideally a CeMAP qualification. The position involves flexible shift patterns and collaboration with cross-functional teams to enhance customer experience.

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