eCommerce Lead

Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop, OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.

We’re looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You’ll set the standard for what excellent consultancy looks like at Vervaunt.

What you’ll do

• Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level
• Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight
• Develop and present multi-year eCommerce strategies tightly aligned to each client’s commercial goals, market, and brand
• Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust
• Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led
• Contribute to and lead new business pitches — from strategy and deck development through to live presentation
• Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management

How you’ll lead

• Act as a mentor and day-to-day coach for eCommerce Consultants, investing in their growth through regular feedback and stretch opportunities
• Contribute to and maintain team ways of working, holding yourself and others to the same high standards
• Drive Vervaunt’s internal approach to AI adoption — identifying high-value use cases that genuinely enhance client outcomes beyond task automation
• Act as a knowledge multiplier, creating learning moments from client work, industry trends and your own research
• Collaborate across eCommerce and Paid functions, acting as a bridge between disciplines for joined-up client outcomes
• Contribute to resource and capacity planning, flagging risks and opportunities to keep the team well-utilised and supported

You’ll be a great fit if…

• You have deep, hands-on experience leading eCommerce strategy for complex, multi-channel brands — ideally within a consultancy or agency environment
• You’re comfortable owning commercial relationships and have a track record of retaining and growing client accounts
• You ask good questions, challenge assumptions, and push for deeper understanding before recommending solutions
• You’re a natural mentor — people around you get better because of you
• You have a genuine point of view on where eCommerce is heading and the confidence to share it with clients, partners, and the wider industry
• You understand the financial mechanics of agency life — scoping, utilisation, margin — and can apply this to your day-to-day decisions
• You’re excited about AI and actively exploring how it can unlock real value, not just efficiencies

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