Head of On-Trade Operations & CX Leadership

Heineken is seeking a Head of On Trade Operations in Edinburgh to oversee customer experience functions. This role demands strong operational leadership, with responsibilities including enhancing service quality, managing large teams, and driving continuous improvement. The ideal candidate has over 5 years of experience and expertise in customer operations. The position offers a hybrid working model with a competitive salary and benefits package.

You’ll benefit from a yearly bonus, medical healthcare, generous leave, and other employee perks, fostering an inclusive workplace.

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