Reception Manager/Administrator

About the Role

Reception Manager at a GP practice in Tonge Fold, Bolton. Oversees reception team, ensuring smooth daily operations, creates positive patient experience, and acts as a link between reception, clinicians, and management.

Key Responsibilities

• Lead and mentor the reception team to deliver excellent service.
• Manage daily reception tasks including rotas, workload allocation, and troubleshooting.
• Oversee administrative tasks, workflow, and PCSE processes related to patient notes and supplies.
• Use Bright HR for staff holidays and absences; manage doctor/clinician holidays, new starters, and GP trainee schedules.
• Support training, development, and mentoring of staff.
• Collaborate with the Practice Manager and clinical team to improve processes and patient access.
• Ensure confidentiality, data protection, and practice protocol adherence.
• Order medical and practice supplies, including vaccines.
• Troubleshoot IT issues, Surgery Connect, and ARC.
• Handle patient queries, complaints, and escalations professionally.
• Assist in recalls for QOF, BCCor, and local enhanced services.
• Use EMIS and other IT systems efficiently for administrative and clinical tasks.
• Maintain a welcoming and efficient reception environment.
• On‑site parking.

Qualifications

• Previous experience working in a GP practice reception or front desk role.
• Strong leadership and people‑management skills.
• Excellent communication and interpersonal skills.
• Proficient in EMIS, Docman, Iplato, and Accurx.
• Experience managing prescriptions and trackers.
• Knowledge of CQRS (national and local), diabetes screening programmes, IGPR, and patient online services.
• Experience in a supervisory or senior receptionist role.
• Exceptional organisational skills and ability to manage competing priorities.
• Professional, approachable, and patient‑focused.
• Experience managing or training staff.
• Understanding of NHS processes and patient confidentiality requirements.

Other Information

Closing date: Sunday 7.6.26. Contact: Elaine Leatham, Practice Manager – e.leatham@nhs.net.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

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