About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Regional Manager – Your New Role
As a Regional Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running.
With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance.
As well as looking after your colleagues, you’ll also be managing key relationships with internal stakeholders, both regionally and nationally.
What you’ll be doing
- Strategic Regional Leadership: Provide inspirational leadership to 250–350 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
- Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
- Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
- SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration.
- Financial & Budgetary Control: Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend.
- Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region.
- Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace.
- Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations.
- Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives.
- Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency.
The role is for you if…
- You have a background in logistics
- Proven experience of extensive people leadership
- Excellent people skills and able to communicate professionally at all levels
- Great analytical skills
- Ability to influence colleagues at all levels
- Ability to deliver results through the effective leadership of your people
- Thorough understanding of driving and working time regulations
- Proven experience of delivering successful change management & performance improvement programmes
- Self-motivated and highly resilient
- Strong financial and commercial acumen
The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- 30% colleague + 15% friends & family discount across the Group
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Free, on-site, physio sessions
- Company Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Enhanced maternity, paternity and adoption leave
We’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn’t quite match the specification, we’d still really love to hear from you.
Any offer is subject to DBS Checks.
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