Role Overview
Do you have a strong administrative background, ideally within Estates, Facilities or a similar operational environment? If so, join Elysium Healthcare as the Estates Help Desk Administrator & Coordinator. You will provide comprehensive administrative and system support to ensure the smooth and efficient running of the Estates department. The role is central to maintaining accurate records, managing the flow of information, and ensuring compliance with operational and financial processes.
You will support the Estates team in coordinating maintenance activities, processing invoices, and providing responsive service to Elysium sites and external partners.
Responsibilities
- Provide day‑to‑day administrative support to the Estates team and help desk function.
- Maintain and update the CAFM (Computer Aided Facilities Management) system, logging jobs, updating status reports, and maintaining accurate PPM (Planned Preventative Maintenance) schedules.
- Process and track invoices on the Unit4 system, ensuring timely and accurate submission, coding, and approval.
- Produce, update, and maintain spreadsheets and Word documents to support estates operations, compliance tracking, and reporting.
- Respond to and resolve queries from Elysium sites, escalating issues where appropriate to Estates management.
- Support the management team with data entry, document control, and report generation to ensure accurate performance and audit records.
- Coordinate communication with internal teams and external contractors to ensure efficient maintenance scheduling and task completion.
- Contribute to continuous improvement within the Estates function by identifying process efficiencies and supporting implementation.
- Provide general administrative cover and support to the wider Estates function as required.
Qualifications
- Previous experience working at a help desk and within an estates department.
- Experience using CAFM systems.
- Experience using ERP systems, such as Unit4.
- Experience working in a multi‑sited organization, with Estate support requests coming from various departments and staff.
- Strong administrative background, ideally within Estates, Facilities, or a similar operational environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Excellent attention to detail and accuracy in data entry and document management.
- Strong organizational and time‑management skills with the ability to handle multiple priorities.
- Clear and professional communication skills, both written and verbal.
- Knowledge of the estates functions and the healthcare sector.
Benefits
- Annual base salary of £28,000 to £30,000.
- The equivalent of 33 days annual leave (including bank holidays), plus your birthday off and the option to buy additional annual leave in our annual selection window.
- Career development and training to help you achieve your professional goals.
- Access to our Rewards & Benefits platform Ely‑Vate – a one‑stop destination for everyday savings, exclusive benefits, and wellbeing hub.
- Wellbeing support and activities to help you maintain a healthy work‑life balance.
- Access to Blue Light Card, which provides a range of exclusive offers and discounts.
- Life Assurance, for added peace of mind.
- Stream – instant access to earned wages when you need it, plus the ability to save directly from your wages alongside financial wellbeing support.
- 24/7 GP service and second medical opinion, to ensure you are the best you can be.
- Enhanced maternity package, so you can truly enjoy this special time.
- Pension contribution, to help secure your future.
- Onsite free parking.
EEO Statement
Elysium Healthcare is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
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