Service Delivery Manager

Service Delivery Manager

Location: Havering, RM12 5BF | Salary: £42,249 – £58,093 per annum | Hours: 40 hours per week

Responsibilities

• Manage the day-to-day operation of waste and recycling collection services.
• Lead and support operational teams, ensuring high performance and compliance.
• Manage staff, vehicles, and equipment efficiently and in line with legal requirements.
• Act as the key point of contact for the client.
• Monitor performance data and identify improvements to service delivery.
• Support the implementation of new processes, initiatives, and service changes.
• Ensure full compliance with health, safety, environmental, and quality standards.
• Support recruitment, training, and employee welfare activities.
• Work closely with senior management to identify risks and improve service delivery.

Qualifications

• Experience managing operational contracts and leading teams.
• Strong understanding of waste, recycling, or environmental services.
• Proven ability to meet KPI targets and manage service performance.
• IOSH or equivalent health and safety qualification (or willingness to work towards).
• Strong organisational and administrative skills.
• Good IT skills, including Microsoft Office.
• Experience with operational or fleet management systems is desirable.
• Full UK driving licence.
• Proactive, motivated approach with strong leadership skills.

Benefits

• Competitive salary.
• 20 days’ annual leave (full-time working) plus Bank Holidays.
• Pension scheme.
• On-the-job training and progression.
• Recognition scheme.
• Refer a friend scheme.
• Flexible benefits, including high street savings, cycle to work scheme and Gymflex membership (where applicable).
• Employee Assistance Programme and Best Doctors Service via our Wellbeing Platform.

Equal Opportunities Statement

FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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