The Pharmacist Network (TPN) is a pharmacist-led primary care organisation providing clinical and operational services to GP practices, Primary Care Networks (PCNs), and NHS partners across England. We are seeking experienced Primary Care Regional Managers to lead service delivery across 2030 primary care contracts in the South West, Reading, Birmingham, and Swindon areas.This is a senior primary care leadership role. It is particularly well suited to those currently working as a PCN Business Manager, Practice Manager, Primary Care Operations Manager, or Multi-site Primary Care Lead who are looking to progress into a regional leadership position.The postholder will provide operational and clinical oversight across a defined region, managing performance, workforce, compliance, and NHS stakeholder relationships all with the support of a fast-growing organisation and a clear, transparent commission structure.
Main duties of the job
Main Duties and ResponsibilitiesOperational LeadershipLead and oversee clinical and non-clinical operations across 2030 primary care contractsProvide visible, day-to-day regional leadership across all GP practice and PCN contractsImplement and maintain organisational standards, clinical pathways, and service protocolsWork with clinical leads to drive continuous service improvement across the regionPeople and WorkforceLine manage Senior Pharmacists and Lead Pharmacists across multiple sitesLead workforce planning, recruitment, rota management, and succession planningConduct appraisals, support PDPs, and ensure all staff meet mandatory training requirementsBuild high-performing, motivated regional teams through visible leadership and regular engagementPerformance and GovernanceMonitor KPIs, financial performance, and service delivery metrics across the regionEnsure full compliance with CQC standards safe, effective, caring, responsive, well-ledOversee audit cycles, incident management, complaints handling, and corrective actionsProvide regular, data-driven performance updates to the Managing DirectorStakeholder and CommercialBuild strong, trusted relationships with GP Practices, PCNs, ICBs, and NHS commissionersRepresent TPN professionally in all regional and system-level interactionsIdentify opportunities for service growth, contract expansion, and commercial developmentSupport the scaling of successful service models
About us
TPN is a pharmacist-led organisation delivering high-quality clinical and operational support across primary care. Our diverse leadership team brings over 60 years of combined director-level experience in medicines optimisation, service transformation, and NHS primary care operations. We provide tailored solutions to GP practices and PCNs that improve patient outcomes, enhance practice efficiency, and support sustainable workforce models.This is an organisation in growth. Primary Care Regional Managers joining now will have the opportunity to shape how we work, influence strategy, and build careers that grow as the business grows.
Job responsibilities
PRIMARY CARE REGIONAL MANAGER
The Pharmacist Network | South West · Reading · Birmingham · Swindon
Job Overview
The Pharmacist Network (TPN) is a pharmacist-led primary care organisation providing clinical and operational services to GP practices, Primary Care Networks (PCNs), and NHS partners across England. We are seeking experienced Primary Care Regional Managers to lead service delivery across 20–30 primary care contracts in the South West, Reading, Birmingham, and Swindon areas.
This is a senior primary care leadership role. It is particularly well suited to those currently working as a PCN Business Manager, Practice Manager, Primary Care Operations Manager, or Multi-site Primary Care Lead who are looking to progress into a regional leadership position.
The postholder will provide operational and clinical oversight across a defined region, managing performance, workforce, compliance, and NHS stakeholder relationships — all with the support of a fast-growing organisation and a clear, transparent commission structure.
Main Duties and Responsibilities
Operational Leadership
Lead and oversee clinical and non-clinical operations across 20–30 primary care contracts
Provide visible, day-to-day regional leadership across all GP practice and PCN contracts
Implement and maintain organisational standards, clinical pathways, and service protocols
Work with clinical leads to drive continuous service improvement across the region
People and Workforce
Line manage Senior Pharmacists and Lead Pharmacists across multiple sites
Lead workforce planning, recruitment, rota management, and succession planning
Conduct appraisals, support PDPs, and ensure all staff meet mandatory training requirements
Build high-performing, motivated regional teams through visible leadership and regular engagement
Performance and Governance
Monitor KPIs, financial performance, and service delivery metrics across the region
Ensure full compliance with CQC standards — safe, effective, caring, responsive, well-led
Oversee audit cycles, incident management, complaints handling, and corrective actions
Provide regular, data-driven performance updates to the Managing Director
Stakeholder and Commercial
Build strong, trusted relationships with GP Practices, PCNs, ICBs, and NHS commissioners
Represent TPN professionally in all regional and system-level interactions
Identify opportunities for service growth, contract expansion, and commercial development
Support the scaling of successful service models and contribute to wider organisational strategy
Person Specification
Essential Qualifications and Experience
Educated to degree level or equivalent professional experience
Minimum 3 years in a senior operational or leadership role within primary care
Demonstrable, hands-on experience working in GP practices, PCNs, or wider NHS primary care settings
Proven experience managing multi-site or multi-contract teams
Strong working knowledge of NHS structures, PCN operations, and primary care service delivery
Experience in performance management, workforce planning, and rota oversight
Demonstrable experience in risk management, clinical governance, and quality assurance
Ability to lead, motivate, and manage senior clinical and operational staff
Excellent stakeholder management and communication skills
Full UK driving licence and willingness to travel across the allocated region weekly
Desirable Qualifications and Experience
Formal qualification in leadership, management, or change management
Experience in service redesign, pathway development, or operational optimisation
Background in healthcare operations, medicines optimisation, or clinical service management
Previous experience in a regional, system-level, or multi-contract leadership position
Registered healthcare professional (advantageous but not essential)
Established network across GP practices or PCNs in the relevant region
Remuneration and Benefits
Base Salary: £48,000 per annum
Performance-Related Pay: OTE £8,000–£10,000 (uncapped — no ceiling on earnings)
Travel expenses fully reimbursed
Access to CPD, training, and professional development support
Hybrid working with significant autonomy over diary and weekly structure
Person Specification
Qualifications
- Essential Qualifications and Experience
- Educated to degree level or equivalent professional experience
- Minimum 3 years in a senior operational or leadership role within primary care
- Demonstrable, hands-on experience working in GP practices, PCNs, or wider NHS primary care settings
- Proven experience managing multi-site or multi-contract teams
- Strong working knowledge of NHS structures, PCN operations, and primary care service delivery
- Experience in performance management, workforce planning, and rota oversight
- Demonstrable experience in risk management, clinical governance, and quality assurance
- Ability to lead, motivate, and manage senior clinical and operational staff
- Excellent stakeholder management and communication skills
- Full UK driving licence and willingness to travel across the allocated region weekly
- Desirable Qualifications and Experience
- Formal qualification in leadership, management, or change management
- Experience in service redesign, pathway development, or operational optimisation
- Background in healthcare operations, medicines optimisation, or clinical service management
- Previous experience in a regional, system-level, or multi-contract leadership position
- Registered healthcare professional (advantageous but not essential)
- Established network across GP practices or PCNs in the relevant region
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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